Note: Dial '0' for an outside line.
For serious illness or injury requiring urgent attention, call 000 or go to your local hospital Emergency Department.
Police, Fire, Ambulance (24 hours)
ANU Adviser to Staff
The Adviser to Staff provides free, confidential and professional counselling and advice to staff on-campus in dealing with work-related or personal issues that may be affecting their work.
The Adviser can also help develop strategies for dealing with workplace issues causing difficulties or tension, and provide an informal, work-related mediation service for dispute resolution or problem-solving. Advise to managers and work groups can also be given.
ANU has three Advisers to Staff on campus:
- Gail Frank - Ext 53616 (Tuesday, Wednesdays & Thursday)
- Maaria Haque - Ext 58283 (Wednesday, Thursday, Friday & alternate Tuesdays)
On-campus appointments can be made during business hours. If we can’t take your call, leave a message or email firstname.lastname@example.org and we will get back to you.
Employee Assistance Program (EAP)
ANU offers a choice of counselling and advisory services for our staff members and their immediate families.
Our Employee Assistance Program (EAP) providers can help you work through a broad range of personal and work-related issues. You don’t need to struggle alone.
They’re qualified, experienced and independent and the service is free and confidential.
For staff and family members
Assure – 1800 808 374
- Multiple locations
- Receive up to four (4) appointments per year. Delivery is flexible with appointments available in person, over the phone, or online through email or Skype.
- Assure also provide a 24hr crisis hotline.
- W: assureprograms.com.au
Relationships Australia – 02 6122 7100
At Relationships Australia Canberra & Region we are continuing to review our work based on the unfolding advice of the Australian Government and State/Territory Governments. At this time, we will be moving our Employee Assistance Services from face to face delivery to online and telephone service modes early this week. Our staff are being enabled to work securely from home to deliver telephone and online services. We are updating our policies and process to ensure confidentiality and privacy of our clients, and for our staff when they are working from home.
We will be contacting clients with existing bookings to talk about how this can be arranged. Any requests for new services will be advised of these changes.
- Location: Face to face delivery
- Receive up to four (4) appointments per year. Appointments can be taken in person or over the phone.
- W: relationships.org.au
ANU Health Service
The on campus health services provider is the National Health Co-op (NHC). The NHC operates a state-of-the-art health and wellness clinic on levels 2 and 3 of Health and Wellbeing Centre (Building 156) in Kambri.
In addition to the NHC ANU Clinic on campus, enrolled students and staff who are NHC members are able to access health services from any of the NHC’s Clinics in the Canberra region. An up-to-date list of the NHC’s clinics and services is available at nhc.coop
More information about NHC membership and access is available at nhc.coop/anu
ACT Mental Health Crisis Assessment and Treatment Team
The Crisis Assessment and Treatment Team (CATT) is a 24-hour, seven day a week service for assessment and treatment of mentally ill people in crisis situations.
- 1800 629 354 (24-hour service)
- 02 6205 1065
- Mental health
Lifeline provides access to crisis support, suicide prevention and mental health support services