Resolving issues

Employee obligations

  • Duty of fidelity and confidentiality
  • Exercise reasonable care and skill in the performance of their duties
  • Obey the employer's lawful and reasonable directions
  • Undertake work in a safe manner
  • Not to conduct themselves in a manner likely to destroy the relationship of trust and confidence between them

Employer responsibilities

  • Provide a safe working environment
  • Provide work under contract
  • Be an employer of good conscience and act fairly and in good faith
  • Not to conduct themselves in a manner likely to destroy the relationship of trust and confidence between them

If you have a complaint

  • As a general principle, and wherever it is possible to do so, staff members should - in good faith - attempt to resolve an issue at the local level.
  • Early and direct resolution- open, candid and constructive manner
  • At the local level you should:
    • discuss the issue with immediate supervisor
    • if the matter is not able to be resolved at that level, or if the matter directly concerns the supervisor, discussions should be held with their supervisor's supervisor
    • staff may also seek advice from the Workplace Diversity and Inclusion Branch, the Human resources Division, ANU Employee Assistance Program, or their relevant staff representative.
  • Aim of discussion
    • Determine whether a genuine grievance exists
    • Gather required information to assist with the resolution
    • Resolve the grievance or arrange mediation to attempt to resolve the situation