With your ANU Caltex fuel card, you are entitled to purchase fuel related to the type of engine of the vehicle, oils and carwash (where applicable). Information relating to what the card entitles is on the Caltex letter that was provided with your fuel card.
New cars and the Caltex StarCard
All new cars delivered to ANU Fleet Services will have a new StarCard supplied.
Please note the Caltex StarCard is for use on the "nominated vehicle only" and cannot be used to fill any other vehicles.
Collection of cards
ANU Fleet Services will notify you on receipt of replacement StarCards.
Your card will be ready for collection from ANU Fleet Services, located at ANU Fleet Services, Building #53, Garran Road.
Point of sale procedures
At the point of sale you must:
- Provide the cashier with your fuel card
- Provide the current, accurate odometer reading at the prompting of the cashier
ANU does not require you to retain the StarCard receipt as this information is recorded electronically.
Charges relating to the Caltex StarCard
There will be no charges levied against ANU for:
- Cancellation of a card
- Replacement of lost/stolen cards
- Replacement of active cards
Working in remote areas
Staff working in remote locations on field trips etc may not have the option of using the Caltex StarCards. In these cases consideration will be given to providing an alternate fuel card (BP, SHELL).
Lost or stolen cards
The 24 hour lost or stolen card hotline number is 1300 365 096. Your lost or stolen StarCard will be replaced and will be sent to the University Procurement & Contracts Office (UPCO) who will contact you when the replacement card has arrived.
If you are travelling away from Canberra you should:
- Report any lost or stolen cards via email@example.com. If after hours, please call Caltex directly on 1300 365 096.
What service stations will accept the StarCard
Over 2500 locations nationally will accept the Caltex StarCard, including:
- Caltex/Ampol service stations Australia wide
- Woolworths service stations
- Ampol & Caltex agency locations.