FAQs

Accounts Receivable

 

1.Who do I contact if I have a question about accounts receivable?

You may find the information you are searching for on the accounts receivable information on the  Transactional services page. If you cannot find what you are looking for or need to speak to someone contact the FSS Customer Service team on extension 54777.

2.The details on an invoice to a customer are wrong, what do I do?

Provide the relevant invoice details including the error and correction to the FSS Customer Service team.

3.How do I get an invoice raised?

Please refer to the invoices and credit notes page. Fill out the request for invoice form and forward to the FSS Customer Service team for processing.

4.How do I raise a credit note?

Please refer to the credit note procedure page. Fill out the credit note request and forward to the FSS Customer Service team for processing.

5.How do I setup or modify a customer record?

Send an email to FSS with the relevant details of the required change.