Procurement Support and Training

Procurement Support

The University Procurement & Contracts Office (UPCO) provides expertise in procurement and contract management to the University. UPCO undertake procurement processes, manage contracts, and assist University staff in undertaking these functions. UPCO can assist staff in achieving the best value for money outcome, efficiently and effectively managing contracts, and complying with the University procurement policy. UPCO are integral to procurement and contract management processes across the University.

UPCO offer advice and support to University staff. If you have a procurement process or contract you need assistance with please contact us at

Procurement Training

UPCO currently offer the Certificate IV in Government (Procurement and Contracting). The certificate is a nationally recognised qualification for personnel conducting procurement and contracting activities in Public Sector organisations. UPCO have engaged a third party provider, Bayley and Associates, to provide this course in an expedited manner to interested ANU personnel. The course has been tailored to the University environment, however will also provide an understanding of Australian government procurement. For upcoming dates, refer to Procurement News or contact us by email.

UPCO are available to provide customised short training sessions to University staff. If you have a requirement for staff training in procurement and contract management, please contact us.

Procurement Complaints

In order to ensure administrative transparency, UPCO has a fair, equitable and non-discriminatory complaints handling procedure for procurement processes.

Process for lodgement

Should an organisation or individual wish to lodge a dispute or complaint about a procurement process, they should do so by advising in writing to the University's Contact Officer for that process. The complainant should provide details of the basis upon which the dispute or complaint is being lodged, including:

  • a clear statement regarding what the complainant considers was defective in the tendering process;
  • copies of, or references to, information to support the complaint; and
  • a statement as to what the complainant wishes to achieve from the complaint process.

The Contact Officer or his/her manager will acknowledge receipt of the complaint in writing within 10 working days of receiving the complaint. If further correspondence or information is required, the complainant will be given no less than 15 working days to respond to any communication from ANU unless the matter is urgent.

The University's Contact Officer and his or her manager will attempt to resolve the matter.

ANU will advise the complainant of the decision in writing within a reasonable timeframe, which will usually be within 15 working days of receiving all written correspondence relating to a complaint.

Process for review

If the complainant is not satisfied with the University's response then the complainant may seek an independent internal review of the complaint.

The internal review officer will promptly notify the complainant in writing to advise of their appointment and the expected time frame for making the internal review decision. The notice will also include any request for further information that may be required to conduct the review. The complainant will be given no less than 15 working days to provide any further information unless the matter is urgent.

The internal review officer will notify the complainant in writing of the decision within the timeframe specified in the original notice.

Where the complainant is not satisfied with the University's response, they may lodge a complaint with the Commonwealth Ombudsman.