Mail, Courier, Customs Clearance and Freight Forwarding Services

Mailroom Services

Mail refers to all items posted through the Australian postal system and includes letters, documents and parcels of all sizes (i.e. small, medium and large). 

Mailroom services include:

  • collection of the University’s external mail and lodgement in the Australia Post system;
  • internal mail collection, sorting and delivery;
  • collection of the University’s mail from Australia Post, sorting and delivery across campus; and
  • collection, sorting and delivery of interdepartmental mail.

Mailroom services are delivered/collected from designated points across the University.

The Australian Postal Corporation (Australia Post) provides mailroom services to the University.

Australia Post has lodged a draft price notification with the Australian Competition and Consumer Commission (ACCC) proposing a 10% increase to the price of postage for Ordinary Small and Large Letters, from $1.00 to $1.10. Australia Post has also proposed business letter price increases. These price increases are due to take effect from January 2020.

In addition to these increases, Australia Post is also proposing a number of other changes to domestic letter prices. Further information can be found at The list shows the proposed average price changes for business letter services.

Courier Services

Courier refers to time definite and/or specified transport method (e.g. road, air, ship) deliveries of letters and parcels of all sizes (small, medium, large and oversized).

Courier services include:

  • local courier services;
  • domestic courier services;
  • road freight services;
  • international courier;
  • international re-mail;
  • perishable and fragile freight (domestic and international); and
  • transportation of dangerous goods.

The University’s domestic courier services are being provided by Australia Post (through StarTrack). 

The University's international courier services are being provided by DHL.  

Customs Clearance and Freight Forwarding Services

Customs and freight forwarding services is for the on time delivery of consignments via road, air or sea, Australia wide and globally for incoming and outgoing items, which may include biological materials, dangerous goods and chemicals, heavy and unusual articles or goods including large and unusual equipment, specialised and fragile items.

Customs and freight forwarding services include:

  • arranging quarantine clearances for both outgoing and incoming shipments on an as required basis;
  • providing end to end forwarding services i.e. from a designated pick-up or departure point to the designated delivery point or addressee;
  • facilitating shipment and delivery of goods to and from the University via any method of carriage, on an as needs basis;
  • organising customs entry/clearance for shipments to and from the University via any method of carriage, on an as required basis;
  • arranging forwarding of shipments that are consigned to the port of entry only i.e. shipment consigned to Sydney or Melbourne etc. which has a final destination of Canberra, Coonabarabran etc;
  • providing timely logistics information and advice via telephone and/or email including inbound and outbound customs advice, information and tracking; and
  • other freight forwarding services as specified by the University on an adhoc basis.

The University has a contract with DB Schenker for the provision of customs clearance and freight forwarding services.

Specific Information

Further information on Mail, Courier, Customs Clearance and Freight Forwarding Services can be found at:

University Contact

The University’s arrangement for Mail, Courier, Customs Clearance and Freight Forwarding Services are managed by the University Procurement and Contracts Office (UPCO) contactable via