Mail, Courier, Customs Clearance and Freight Forwarding Services

Mailroom Services

Mail refers to all items posted through the Australian postal system and includes letters, documents and parcels of all sizes (i.e. small, medium and large). 

Mailroom services include:

  • collection of the University’s external mail and lodgement in the Australia Post system;
  • internal mail collection, sorting and delivery;
  • collection of the University’s mail from Australia Post, sorting and delivery across campus; and
  • collection, sorting and delivery of interdepartmental mail (mail to other Commonwealth entities).

Mailroom services are delivered/collected from designated points across the University.

The University’s agreement with DHL Express Australia Pty Ltd (DHL) for the supply of Mailroom services expires on 24 July 2018. As of 25 July 2018, Australian Postal Corporation (Australia Post) will provide mailroom services to the University.

Courier Services

Courier refers to time definite and/or specified transport method (e.g. road, air, ship) deliveries of letters and parcels of all sizes (small, medium, large and oversized).

Courier services include:

  • local courier services;
  • domestic courier services;
  • road freight services;
  • international courier;
  • international re-mail;
  • perishable and fragile freight (domestic and international); and
  • transportation of dangerous goods.

The University’s domestic courier services will transition to Australia Post (through StarTrack), in Q3 2018. Further advice will be issued as available.  

In the interim, domestic and international courier services will continue to be provided by DHL. 

Customs Clearance and Freight Forwarding Services

Customs and freight forwarding services is for the on time delivery of consignments via road, air or sea, Australia wide and globally for incoming and outgoing items, which may include biological materials, dangerous goods and chemicals, heavy and unusual articles or goods including large and unusual equipment, specialised and fragile items.

Customs and freight forwarding services include:

  • arranging quarantine clearances for both outgoing and incoming shipments on an as required basis;
  • providing end to end forwarding services i.e. from a designated pick-up or departure point to the designated delivery point or addressee;
  • facilitating shipment and delivery of goods to and from the University via any method of carriage, on an as needs basis;
  • organising customs entry/clearance for shipments to and from the University via any method of carriage, on an as required basis;
  • arranging forwarding of shipments that are consigned to the port of entry only i.e. shipment consigned to Sydney or Melbourne etc. which has a final destination of Canberra, Coonabarabran etc;
  • providing timely logistics information and advice via telephone and/or email including inbound and outbound customs advice, information and tracking; and
  • other freight forwarding services as specified by the University on an adhoc basis.

The University has a contract with DB Schenker for the provision of customs clearance and freight forwarding services.

Specific Information

Further information on Mail, Courier, Customs Clearance and Freight Forwarding Services can be found at: https://services.anu.edu.au/campus-environment/mail-couriers/mail-courier-customs-clearance-and-freight-forwarding-services.

University Contact

The University’s arrangement for Mail, Courier, Customs Clearance and Freight Forwarding Services are managed by the University Procurement and Contracts Office (UPCO) contactable via contracts.office@anu.edu.au.