Mail, Courier and Customs Clearance Services

Mailroom and Courier Services

The University has an agreement with DHL Express (Australia) Pty Ltd for the supply of Mailroom and Courier services. The agreement commenced on 24 June 2015 and has an initial expiry date of 24 June 2018, with two options to extend by one year each.

For queries relating to the contract, or for issues and complaints, please email

For all other queries please contact the ANU Mailroom as per the Contact details on this page.

Further details regarding the services can be found on the Mailroom and Courier Services page. Refer to the Related Guidance link on this page.

Customs Clearance Services

The previous incumbent service provider for Customs Clearance and Freight Forwarding Services is UPS Supply Chain Solutions.

The University is undertaking a procurement process to secure the services of a new Customs Clearance and Freight Forwarding provider.

Whilst this process is being finalised, all University staff may continue to use UPS Supply Chain Solutions - please contact 02 9582 7000. Please note that there is no existing contract arrangement with UPS.