2019 Accommodations Survey

Participant Information Sheet


As part of our efforts to continuously improve the University’s on-campus accommodation experience, we are asking students currently living in on-campus accommodation provided by the University to complete a short survey regarding their experience around accommodation services provided.  The survey covers issues including governance, pastoral care and academic support.


Student responses have seen the survey evolving since it started in 2014. These surveys have been used to review the accommodation services provided by the University.

We are running the survey again in 2019 to help us work out what do next to improve the on-campus accommodation experience.

Benefits to participants

Participants in this project have the opportunity to provide insights into key areas for student-oriented improvements to on-campus accommodation provided by the University.  The outcomes of the survey are expected to benefit current and future students living on-campus.

Analysis of the data may be provided to key representatives of external service providers for them to review the feedback and implement necessary adjustments to improve their service delivery.  Where external service providers are given feedback arising from this survey, the feedback will be presented so that there is no way to link responses back to any individual.


This survey has been developed by the Planning & Performance Measurement in consultation with the Division of Residential Experience. This exercise has been endorsed by Chris Grange, the Chief Operating Officer.

There is no intent to use the data from this survey for a research purpose.  Should a researcher seek to access the data for a research purpose in the future, access to the data will only be granted following proof the research activity has been reviewed and approved by the ANU Human Research Ethics Committee.


Your responses to the survey are anonymous. This means there is no way to link responses back to any individual. This also means that we are unable to withdraw your responses from the data after they have been submitted.

Raw data will be stored securely and access will be restricted to Planning & Performance Measurement at ANU.


The survey complies with the Privacy Act 1988 and its subsequent amendments, which are available at https://www.legislation.gov.au/Details/C2014C00076 and https://www.legislation.gov.au/Series/C2004A03712/Amendments, respectively. Additionally, the survey also complies with the University Privacy Policy, which is available at https://policies.anu.edu.au/ppl/document/ANUP_010007. The Privacy Policy contains information about how a person can:

  • access or seek correction to their personal information, and/or
  • complain about a breach of an Australian Privacy Principle by ANU, and how ANU will handle the complaint.

Risks to participants

The survey uses non-invasive questions to ask participants about their engagement in, and experiences of, various accommodation services. The risk to participants is assessed as low. However, in cases where it is confronting, please see the support services provided below.

Support services

While we evaluate the risk of this survey as being low to most individuals, the University appreciates that the participants surveyed have a diverse life experience, and some students may be sensitive to the topics surveyed. If there were elements of this survey that you find confronting, you may wish to seek support from some of the services listed below.

  • ANU Counselling Centre, available 9am – 4.45pm: (02) 6125 2442
  • ANU Crisis Support Line 5pm-9am weekdays, 24/7 weekends and public holidays: 1300 050 327; SMS text message service 0488 884 170
  • Respectful Relationship Unit:  6152 3092, respect@anu.edu.au
  • Lifeline available 24/7: 13 11 14
  • Kids Helpline (up to 25yr olds 24//7): 1800 55 1800
  • QLife Phone and Online Chat available 3pm – midnight: 1800 184 527 https://www.qlife.org.au/
  • eheadspace (up to 25yr olds): 1800 650 890 or online chat https://www.eheadspace.org.au/


For further information about completing this survey, please contact:
The Evaluations Team, Planning & Performance Measurement