Frequently Asked Questions

General

Purchasing a vpermit provides eligible staff and students with permission to park on campus. However parking resources are limited.

Drivers arriving on campus after 8.30am may be required to park on the periphery of campus and walk to their destination.

If you are unable to find a vpermit parking space you will need to pay for parking in either a Pay and Display surface parking space or Pay As You Go (PAYG) parking space on levels 4 or 5 in Baldessin parking station.

Drivers may send an email to parking@anu.edu.au asking to be added to the waiting list for a space in one of the four parking stations on campus. A space in these stations is reserved for the parking station permit holder 24 hours a day, seven days a week.

Alternatively campus community members may wish to consider catching a bus, cycling or walking to campus.

It is suggested off campus appointments be made, where possible, for the later part of the day to avoid having to return to campus. Alternatively, ANU staff and HDR students are able to utilise ANU Carshare for personal use.

How much will parking cost?

The 2017 parking charges are available on the website.

Where can I park?

The campus map identifies parking locations at the ANU, including the location of disability parking zones.

Where can visitors park?

Visitors to the Acton Campus can use:

Where can I park with my vPermit?

A surface permit is valid in all Paid Parking areas where the sign at the entrance to the car park states 'Permit Holders'. A vPermit is not valid in:

  • Authorised, Restricted or Disability parking bays
  • Pay & Display/Voucher coin only car parks

You may not park:

  • Over the time limit in a time limited zone
  • Alongside or over a yellow edge line
  • On the landscape i.e. on grass, gardens, footpaths etc

Parking station permits are valid only in the parking station for which they have been issued.

A vPermit is not valid if it has expired or if the incorrect active vehicle is set at the time a vehicle is parked on campus.

Where can I park with CellOPark?

CellOPark is valid in Paid Parking areas where the sign at the entrance to the car park states "Pay As You Go". CellOPark is not valid in:

  • Permit only parking area
  • Authorised,Resident, Restricted or Disability parking bays
  • Pay & Display/Voucher coin only car parks

You may not park:

  • Over the time limit in a time limited zone
  • Alongside or over a yellow edge line
  • On the landscape i.e. on grass, gardens, footpaths etc

CellOPark is not valid if your session has expired, not been started or if the incorrect active vehicle is set at the time a vehicle is parked on campus.

How do I contact the On Campus On Demand night bus?

The On Campus On Demand night bus provides transport between libraries, carparks and lecture theatres on campus. It operates between 6.30pm and 11.30pm Monday to Friday. To get picked up by the bus call 6125 2249. The bus will come as soon as practical.

The bus also travels between Fenner Hall and Union Court every hour between 7pm and 11.30pm.

How do I get a space in a parking station?

As with other permits, you will need to apply online. Just log into vPermit.

A set number of parking station permits are sold to ensure that everyone who holds a permit will be able to access a parking space on the designated floor(s) of the parking station.

If you don’t wish to purchase a parking station permit, you can park on levels 4 and 5 of the Baldessin parking station using the CellOPark PAYG system.

What are the hours of operation for parking on campus?

The following restrictions apply when parking on campus:

8.00 am - 5.00 pm Monday to Friday

  • Paid Parking (permit, pay as you go and pay & display parking)
  • Time Limited Parking
  • Baldessin parking station - Levels 4-5 (pay as you go parking using CellOPark)

7.30 am - 5.30 pm Monday to Friday

  • Baldessian parking station Levels 1-3 (for eligible staff and students) - 7.30am - 5.30pm Monday to Friday

7.00am - 10.00pm Monday to Friday and 7.00am - 12 noon Saturday

  • Childers Lane (corner Marcus Clarke Street and Barry Drive)

24 hours a day, 7 days a week all year round

  • Authorised/Reserved parking (for ANU vehicles and eligible staff)
  • Disability parking
  • Resident parking
  • Dickson, Acton Underhill and Kingley Street parking stations - restrictions apply 24 hours a day, 7 days a week, all year
    • Loading Zones ( where a loading zone sign does not mention a time limit, the maximum time a vehicle may be parked in the zone is 30 minutes).
    • Motorcycle parking zones

    Parking infringement notices may be issued 24 hours a day, 7 days a week, all year to vehicles parked in contravention to the ANU Parking & Traffic Statute or Australian Road Rules

    How can Honorary and Emeritus staff arrange a parking permit?

    As with other permits, you will need to apply online. Just log into vPermit.

    There are no costs associated with an Honorary/Emeritus surface parking permit. However there is a charge for Honorary/Emeritus in parking stations.

    Who is eligible to use official visitor parking permits?

    In some circumstances, official visitors to the University may be entitled to park in permit or authorised carparks. If you are visiting on official business please contact the Department, School or College concerned to ascertain whether they can assist with a short term 'Authorised/official visitor' permit or a 'one day parking permit' for your business visit.

    Authorised/official visitor permits are not to be used by ANU staff.

    Can I still use my scratchies?

    Books of Scratchies/One Day Casual Permit books have been replaced with Scratchy Permits.  These permits are available for use by ANU Departments and affiliate organisations.  For more information please email Parking Office.

    How can I pay for my parking permit if I'm a 'pay in person' option only and I am unable to come into the Parking Office?

    You will need to contact the Parking Office for assistance.

    What do I do if a coin operated voucher machine is out of order in a pay and display parking area?

    Contact ANU Security on 61252249 (select 2 as the auto select option) and explain where the voucher machine is located, its fault, your vehicle registration number and car details.

    How can I organise conference parking?

    For information on how to register for conference parking, please contact the Parking Office.

    Where can contractors park?

    Contractors may choose one of the following parking options:

    • Loading zone parking - maximum of 30 minutes unless visibly loading or unloading
    • Short term free parking - between 5 minutes and 3 hours, subject to the time limit displayed
    • CellOPark Pay As You Go parking - registration and payment is required
    • Pay and Display (Coin) parking - a valid voucher must be purchased and displayed

    More information on these options are available on the Casual parking webpage.

    Contractors working on building sites on campus may park in designated contractor parking areas at no charge. Please be aware that vehicles parked inappropriately on campus may receive an infringement notice.

    How can I organise parking for a visiting tour or school bus?

    If you are organising a tour or school visit email the Parking Office to ascertain availability. You will need to provide the Parking Office with dates of the visit, number and type of vehicles, and the location of where you wish to park on campus.

    How does the 'late starter' trial work?

    Three parking areas have been designated as "late starter" car parks. These areas will open at 9.30am Monday - Friday and provide staff and students arriving later on campus with more access to surface parking space. One late starter parking area will be located between the Chancelry and Centre for Arab and Islamic Studies, the second located on Garran Road near South Oval (site of the old 88T1 ITS transportable building) and the third located at Lennox A across the road from the Crawford School.

    Approximately 40 parking spaces have been allocated to the trial.

    How are infringements issued?

    Parking on campus is monitored daily, with infringements issued in line with the ANU Parking and Traffic Statute. Number plate recognition software is used for infringement purposes.  Infringements are printed and placed on vehicles windscreens and may be issued by post if required.

    vPermits

    How do I log into the vPermits?

    Follow this link https://www.vpermit.com.au/anu/Account/Login and log in with your ANU email account.

    How do I access the ANU vPermit app?

    Simply search for 'vpermit app' on the Apple App Store or Google Play, install the app and log in using your university ID.

    I tried to log into the vPermit parking system and I couldn't access the system. Why would this happen?

    There are number of reasons why this may happen. You may have registered two email addresses (work and personal), which creates duplicate user accounts. Before you are able to access the system you will need to contact the Parking Office so that one of the user accounts can be deleted.

    How do I reset my password?

    You will need to log into https://www.vpermit.com.au/anu/Account/Login Select My Profile on the right side of the heading bar and click on Change Password.

    What do I do if I have forgotten my password?

    If you have forgotten your password, you will need to enter your email address and click on Forgot Password. A confirmation email will be sent to your nominated email address. You will need to access this email and click on the link and follow the prompts to reset your password.

    How can I pay for my vPermit?

    You can pay online, using a credit or debit card Staff can also nominate payment via payroll deduction (subject to eligibility). Alternatively you can pay in person at the Parking Office or phone 6125 0179 to pay using credit card, EFTPOS, cash or cheque.  Please note permits are not active until payment has been processed.  On-line payments usually take three (3) working days to clear.  If you need to park on campus please email your receipt and permit numbers to the Parking Office.

    How can I tell when my vPermit expires?

    If you have arranged for your parking fees to be deducted from your pay, then your vPermit will continue until you request it to be cancelled.

    If you paid for your parking using credit card or cash, then you should log into the vPermit system to check when your parking permit expires. This is easy to do. Just visit https://www.vpermit.com.au/anu/Account/Login and select "My Permits.

    If you have a fixed term vPermit (not payroll deduction) you will be sent an email 7 days prior to its expiration advising when it is due to expire.  However, please note it is the permit holder's responsibility to ensure they renew their permit in a timely manner.

    What happens if I have more than one car?

    Each vPermit can have up to three vehicles registered against it but only one vehicle at a time can be parked on campus/nominated as the active vehicle. If you decide to park one of your other registered vehicles on campus you must choose this as your active vehicle before you start your parking session.

    You can change your active vehicle by following this link https://www.vpermit.com.au/anu/Account/Login and selecting My Vehicles. You need to make sure that the vehicle that you are driving is highlighted in green.

    You can also change your active vehicle by downloading the vPermit app.  This works for Android and iPhones.  Simply search for 'vpermit app' on the Apple App Store or Google Play, install the app and log in using your vPermit email address and password.

    If a driver doesn't set the correct active vehicle when parking on campus, they may receive an infringement notice.

    How do I change my vehicle registration details?

    You can manage your vPermit account online. Each vPermit can have up to three vehicles registered against it, however only one vehicle at a time can utilise the permit/be nominated as the primary vehicle.

    You can modify your vehicle registration details by following this link https://www.vpermit.com.au/anu/Account/Login and selecting My Vehicles. You need to select Edit Vehicles and ensure that active vehicle is highlighted in green.

    Infringements are issued by license plate recognition. It is the responsibility of the permit holder to ensure the registration number of the vehicle parked on campus is nominated in their permit account details as their 'active' vehicle. Failure to do so may result in an infringement being issued.

    What length of time can I buy a permit for?

    Permits are available for a minimum of three (3) months.

    Can I get a refund if I cancel my vPermit?

    Yes, you are entitled to a pro-rata refund if you originally paid for the permit by credit or debit card, EFTPOS, cash or cheque. Apply in person at the Parking Office.

    Can I suspend payment for my vPermit if I go on leave?

    vPermits cannot be suspended.  If you wish to retain a space in one of the parking stations while you are on extended leave you will need to pay for it either by continuing your payroll deduction or paying for the period you will be absent up front before you leave.

    How does vPermit work for those with a disability pass?

    You will still need to apply for your annual permit in person from the Parking Office. Your permit will be issued free of charge. A physical permit will be issued for display on your dashboard.

    Will authorised official visitors permits become virtual permits?

    No. Authorised official visitor permits held by Divisions, Colleges, Departments and/or Schools will continue to be paper based. There will be no change to the operation of official visitor permits and they will continue to require renewal on an annual basis.

    I have cancelled my vPermit in error. How can I get it reinstated?

    You will need to contact the Parking Office for assistance.

    What happens if my credit card payment isn't processed?

    If you have concerns that your payment hasn’t been processed, check your account to ensure that your status is active. If it isn’t please contact the Parking Office for assistance.

    What happens if I cannot find a vPermit parking space on campus?

    You will need to pay for parking in either a Pay and Display surface parking space or a Pay As You Go (PAYG) parking space on levels 4 or 5 in the Baldessin parking station.

    CellOPark

    Do I need to pay for CellOPark/Pay As You Go (PAYG)?

    CellOPark is a free service, however there is a premium option available which, for a small monthly fee, includes SMS reminders that your parking session is due to end.

    I forgot to end my parking session - what should I do?

    Your session will continue until you press STOP on your app, or you call CellOPark, or your prepaid credit runs out, depending on whichever happens first. Parking sessions automatically end at 5 pm.

    How much does it cost to use the app?

    It is free to use the CellOPark app or to login online (internet or wifi connection required). Calls to CellOPark are charged as a local call.

    What if I select the wrong zone?

    It is the driver's responsibility to select the correct zone. If you are parked in a zone without a valid parking session or permit for that zone, you may receive an infringement notice.

    Do I need a smart phone to use CellOPark?

    It is not necessary to have a smart phone to use CellOPark. You can register for CellOPark and start or stop a session from any computer (internet or wifi connection required), a landline or standard mobile phone. Calls to CellOPark are charged as a local call.

    I don't have a mobile phone - can I still use CellOPark?

    Yes, you can login via computer or call from a landline. However be aware that until you start your parking session you are open to the possibility of being issued an infringement notice.

    For more FAQs see the CellOPark website.