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Collaborate with the SIG to improve your service
If your business area is considering a process or service upgrade, SIG staff are available to discuss your needs and ways we can assist with your project delivery.
How can SIG help you deliver a service improvement project?
The Service Improvement Group (SIG) can assist your business area to deliver high-quality service improvement projects by employing a customer-led design process. SIG can provide you with the tools to simplify existing processes, integrate with existing university systems, or work with stakeholders to identify new ways of delivering services.
Below are some project development and delivery methodologies utilised by the SIG to support service improvement projects.
|
Multi-modal engagement Engaging with staff and students across a range of media, to identify ideal outcomes through customer-led co-design |
Communication strategies and plans Using multimedia to promote services, and strengthen and support the planning and implementation process |
|
Business process improvement Rapid Improvement Events and business analysis |
Program management Managing the change process |
|
Service redesign Improving overall functionality to meet the needs of your customers |
Ongoing support Familiarisation briefing sessions to assist with the transition to the new service and priority support for new eForms |
Benefits of SIG-assisted project delivery
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Better staff development |
University-wide standardisation |
Improved reporting |
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Increased compliance |
Better process management |
Risk management |
Thinking about service improvement?
- How can your service be improved?
- What can be done better?
- Are you achieving your business objectives?
- Who are your customers?
- Would you benefit from specialist assistance?
Collaborative service deliveries
Since 2012, the SIG has collaborated with business areas to project manage and deliver over 35 whole-of-University business and digital transformation projects. Below are a few of the most successful deliveries:
HDR Thesis Examinations and Submissions
Higher Degree Research/Division of Student Administration
Release date: October 2018
Deliverables: IDTC developed an eForm for digital HDR thesis submission, which saves time and delivers automated reminders to staff and students about deadlines and pending tasks. It also helps students track the status of their thesis examination with ease.
Research Accounting Project
Finance and Business Services
Release date: September 2018
Deliverables: This project delivered a new policy and procedure that clearly identifies each stage of the approval process. The project also developed a streamlined, unified form to replace requests for S, Q and D funds. F&BS and IDTC are together continuing to look for ways to improve this process, for Version 2 of the eForm.
Concur Purchase Cards
Finance and Business Services
Release date: May 2017
Deliverables: The Concur Expense Management project delivered a digital system for acquitting and approving expenses incurred on ANU purchase cards. This resulted in a reduction in paper usage, faster acquittal times, and a simplified workflow for purchase card users.
Visitors and Honorary Appointees
Human Resources Division
Release date: July 2015
Deliverables: An eForm was delivered which enabled ANU staff to nominate external individuals for visiting or honorary academic positions. This transformed a manual paper process into a simple online form, and automated the activation of ANU IDs and digital accounts for nominated visitors. The result was a significantly simplified, time-saving process.
Our teams & contacts
People
|
Name |
Contact details |
|---|---|
|
Richa Bhal
Business Analyst |
 +61 2 6125 2294 |
|
Project Support Officer |
+61 2 6125 3510 |
|
Xin-Lin Goh
Project Manager |
+61 2 6125 9667 |
|
Project Manager |
+ 61 2 6125 9650 |
|
Project Manager |
+61 2 6125 5675 |
Services content
Our content can be found on these webpages.
Page owner: Service Improvement Group
