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University Services Feedback
What is Programs and Engagement?
The Programs and Engagement Office incorporates several key functions of the Service Improvement Group (SIG), including Program Management, Communications, UniForum benchmarking, University Services Feedback, and Secretariat services.
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Internal program/project |
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Secretariat services
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University services feedback
In early 2018, the SIG introduced the University Services Feedback eForm, which allows members of the ANU community to have their say on issues that matter to them. The feedback provided via this form influences strategic planning for future service improvement projects. The SIG also partners with the Planning and Performance Measurement (PPM) Division in the management and analysis of the Administrative Services Survey.
Program communications
Programs and Engagement includes a communications team who deliver internal communications about improvement projects. These range from regular project status updates, to complex informational pieces about the scope and purpose of your project. For assistance with communications contact the SIG Communications Officer.
UniForum benchmarking
ANU participates in the UniForum survey, which provides vital information on professional services that support research and teaching activities. UniForum enables ANU to compare our performance against other leading higher education institutions in Australia, New Zealand, United Kingdom and Canada.
The data gathered through this process informs Senior Management and Council on the University’s performance and helps identify priority areas for service improvement.
Program management
The SIG is responsible for maintaining the ANU Project Management Framework, which supports all projects within the University. The Programs and Engagement team is also developing Project Management training to support the development of project management skills across the ANU. As part of its program-support role, the team provides integral administrative assistance for the University's current projects.
Secretariat
As part of the SIG's project management and support services, it provides impartial minute-taking, to increase the effectiveness of project management committees. This allows for consistent record keeping and procedures across ANU Service Improvement projects. For further information please contact the SIG Director.
Our teams & contacts
People
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Name |
Contact details |
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Haley Caldwell
Process Improvement Analyst |
 +61 2 61254764 |
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Associate Director - Programs and Engagement |
+61 2 6125 1947 |
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Programs and Engagement Administration Officer |
+61 2 6125 4755 |
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Programs and Engagement Administration Officer |
+ 61 2 6125 1507 |
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Strategy & Planning Manager - UniForum - University Services Feedback - Administrative Services Survey |
+61 2 6125 2698 |
Information for staff
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Page owner: Service Improvement Group
