Lakshmi West

Director SIG

Lakshmi has over 20 years' experience in various roles in the Management Consulting, Information Technology and Higher Education sectors.

Since joining the Australian National University in 2009, Lakshmi has led the delivery of several University wide end-to-end business transformational change projects aimed at increasing productivity and improving customer experience.  Lakshmi has been a member of University executive level committees and has been Project Director for a number of service improvement flagship projects. 

In 2014, Lakshmi was appointed to lead Digital Transformation at the ANU and has successfully established an agile centre of excellence, delivering key digitally transformed, streamlined, standardised and system integrated processes to a customer base of circa 30,000. 

In 2017, Lakshmi has returned to lead the Service Improvement Group, delivering strategic initiatives across academic and professional service areas, embedding an organisation wide approach to service improvement.

Prior to joining the ANU, Lakshmi worked as a management consultant on various Accenture client projects in the areas of Superannuation, Banking, Shared Services and Telecommunications both in Australia and overseas.