What is IDTC?

The Digital Transformation Centre (DTC) is in the business of working on the frontlines with business units in combining both digital and business transformation to reimagine and streamline manual processes into customer-centric digital solutions.

The Centre was established in early 2015 following the donation of the Infiniti Software suite by the Intelledox software company. Using this software, a range of eForms were born across various Business Units, streamlining clunky paper-based processes, eliminating unnecessary process step, saving time for all involved in the process.

A diverse range of stakeholders and business owners are consulted to investigate and transform their business processes using human-centred-design and LEAN process improvement techniques. Armed with the necessary requirements, the DTC team then develops solutions with ongoing user input to enhance accessibility and efficiency. The team also drives continuous improvement projects across all digital solutions and provide at-elbow user support.

The Centre has since expanded its footprint in the digital solution space to include robotic process automation (RPA) and assistant chat programs (chatbots).

What can DTC do for you?

Staffed with experts in business transformation, eForm development, process automation and project management, the DTC provides a range of services from enhancing your BAU to multi-stage transformation projects.

Business process improvement

Small or large, the DTC can assist with your business process improvement project, drawing on a wide range of tools and methodologies including LEAN process improvement, Rapid Improvement Events, Human Centred Design, and Customer Journey Mapping.

eForm design and development

Over the past 5 years, the DTC team has transformed administrative processes across the University, developing eForm solutions for everything from Travel approvals to Thesis Examination. We’ve built small-team single form solutions as well as enterprise-wide multi-stage processes. Get in touch if you’d like to transform a manual process in your area.

Digital support and innovation

Through these unprecedented times, the DTC has been working to ensure the University keeps running and stays connected. The DTC provided essential support during the COVID19 lockdown, assisting the transition to Microsoft Teams, Trello and Zoom platforms to ensure we stayed connected while working remotely. The DTC also developed six eForms and a chatbot to help students and staff during the challenging period.

Robotic process automation

Our RPA solutions have been assisting administration staff across the University. The RPA bots are programed to handle repetitive, high-volume, manual processing tasks. RPA bots complete their processing in a fraction of the time it takes a human counterpart, they also free up staff to focus on more valuable work, can work overnight and work for free. As of October 2020, 17 RPA bots were built and delivered, with 7 more in the pipeline for scoping and piloting.

Assistant chat programs

Are staff and students continually filling your inbox with the same questions? We can help you set up an automated response mechanism (chatbot) to ensure your customers receive accurate and timely answers to commonly asked questions, allowing you to focus on answering more complex queries.

To transform your area, please contact director.idtc@anu.edu.au