Universities are facing a number of challenges including financial constraints, increasing regulatory demands and increased competition.
The Service Improvement Group was established in 2012 to manage the Service Improvement Program. The Program facilitates and supports the University's strategic objectives of research and education by providing building blocks to achieve an 'effective organisation'.
The Service Improvement Program is a centrally governed and coordinated approach to service improvement at the University. The Program focuses on promoting and driving change through core strategic projects aimed at:
Access - customers can access services at the right time, right place and in a manner that suits them
Effectiveness - effective service delivery outcomes for ANU
Efficiency - streamlining and simplifying processes and structures
Clarity - clear lines of responsibility and ownership - less duplication, clear purpose
Integration - enterprise wide processes, systems and services that align and integrate
Capability - empowering continuous improvement in service delivery and support
Innovation - recognising, advocating, sharing and fostering innovation.
The team has a wealth of experience and expertise in program and project management, business analysis, stakeholder engagement, organisational design, change management, information and data analysis, process improvement and general management, and have worked in various areas across higher education, public and private sectors.
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