Future Student Experience Team

The Future Student Experience Team manages prospective student leads, enquiries and campaign automation for ANU. We ensure every interaction consistently delivers an exceptional customer experience, while channeling feedback and customer-centric advice to the relevant business units for process improvement.  

Our teams & contacts


Contact details
Future Student Enquiries 
Phone 1800 620 032 (within Australia) and +61 2 6125 7257 (outside Australia)


Contact details
Jessica Butters 
Team Leader, Future Student Enquiry
Cassandra Coppenrath 
Enquiry Officer
Phone 02 6125 7036
Lorren De Lucia 
Campaign Assistant
Hayden Merrell 
Enquiry Officer
Phone +61 2 6125 7038
Remi Noubel 
Campaign Coordinator
Phone +61 2 6125 7418
Lyuxia Yang 
Enquiry Officer
Phone +61 2 6125 7537