Future Student Experience Team

The Future Student Experience Team manages prospective student leads, enquiries and campaign automation for ANU. We ensure every interaction consistently delivers an exceptional customer experience, while channeling feedback and customer-centric advice to the relevant business units for process improvement.  

Our teams & contacts

Functional

Name
Contact details
Future Student Enquiries 
Phone 1800 620 032 (within Australia) and +61 2 6125 7257 (outside Australia)

People

Name
Contact details
Sarah Rickett 
Customer Experience Manager
Phone +61 2 6125 7028
Cassandra Coppenrath 
Enquiry Officer
Phone 02 6125 7036
Lorren De Lucia 
Campaign Assistant
Brent Hartland 
Deputy Manager, Customer Experience
Phone +61 2 6125 7539
Hayden Merrell 
Enquiry Officer
Phone +61 2 6125 7038
Marina Naumoska 
Manager, Marketing Projects
Phone +61 2 6125 5294
Remi Noubel 
Campaign Coordinator
Phone +61 2 6125 7418
Zachary Whittaker 
Team Leader, Future Student Enquiry
Phone +61 2 6125 7540
Lyuxia Yang 
Enquiry Officer
Phone +61 2 6125 7537