A large workforce of in-house and contracted tradespeople and skilled technicians provide comprehensive preventive, corrective and reactive maintenance services to buildings at ANU.

ANU uses a Maintenance Management System (MMS) - Maximo to ensure that maintenance requests are managed in an efficient and effective way and that the University meets its legislative requirements. Maximo is an easy-to-use, integrated asset management system that manages over 14,000 assets in more than 150 buildings across multiple campus sites. By using Maximo, Facilities & Services Division is able to proactively maintain many of the University's assets and buildings.

The various areas of the University are able to connect to the MMS to request or cancel work, to monitor the progress of work and to schedule regular maintenance. This is particularly important for some of the high-end laboratory equipment used on campus.

Service requests

Staff and students in areas of the University should speak to their relevant departmental Business Office or building custodian or nominated delegate to discuss required maintenance needs and to raise a service request if they do not have access to Maximo.

Business Offices and building custodian or nominated delegate are able to request work through Maximo.

Access request

To request or remove access to Maximo please submit a request through ServiceNow.